Get help
Email is the way in, and you do not need to be signed in to use it — which matters if being unable to sign in is the problem. A person reads every message and normally replies within two business days.
Email support
Or copy the address: [email protected]
What to include
Three facts turn most reports into something fixable on the first reply. The email button above fills them in for you.
- The book's titleAnd whether you uploaded it yourself or converted it here.
- The file format — EPUB or PDFThe two are read by different engines, so this narrows it immediately.
- What you did, and what you expected insteadThe page you were on and the thing you clicked are usually enough.
Questions with their own page
Which files can I open?
Chaptera opens DRM-free EPUB and PDF files. A Kindle purchase cannot be opened by any third-party reader.
Which files workA book of mine was removed
If material you uploaded was taken down on a copyright notice, there is a route to dispute it.
Dispute a copyright removalPrivacy, data and account deletion
Requests about your personal data are handled by a separate address, listed in the privacy policy.
Privacy policyChaptera is run by a very small team, so you are writing to someone who can actually change the thing you are writing about. Detail is welcome.